Return policy
Simple, Fair Support
We want every Canebrake Coffee order to arrive fresh and ready to enjoy. Because coffee is a consumable product, we do not accept returns once they have been shipped. All sales of coffee and consumable products are final. We are happy to help with damaged, incorrect, or defective orders.
What can be reported
Please contact us if your order arrives damaged, if you receive the wrong item, or if there is a quality issue with a product you received.
When to reach out
For the best support, contact us within 7 days of delivery and include your order number, a short description of the issue, and photos when available.
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What to know
Merchandise returns
Non-consumable merchandise items such as mugs, apparel, and accessories may be returned within 30 days of delivery if unused and in original condition with any tags or labels still attached. Customer is responsible for return shipping costs unless the item arrived damaged or defective.
When to reach out
For the best support, contact us within 7 days of delivery and include your order number, a short description of the issue, and photos when available.
Need Help?
We’re Here to Help
If you have a question about your order, use our contact form and we’ll do our best to make it right.